Record Power Ltd is committed to ensuring that any personal information you send us remains totally confidential. We respect the need to protect your privacy and information and commit to:
- Keeping your personal information secure and only using it for the purposes as outlined below.
- Never selling your personal information.
- Providing you with ways to manage and review your marketing contact preferences and the information that we keep on you at any time.
Data Collection & Usage:
The information we collect from you will be used to provide a quality customer experience for you and provide access to our Live Sessions or other educational opportunities .
When you register on our website we will collect:
- Email address
- Country of Residence
We will process this information on the basis of legitimate interest by contacting you with information on upcoming events and other information that may be of interest to you. We may occasionally contact you to check your data is accurate and up to date. You may advise us at any time if you do not wish to be contacted for this purpose.
When you communicate directly with us by any other means (eg letter, telephone, email or other online correspondence) we may collect:
- Email address
- Telephone number
- Product information
- Preferred dealer information
We will process the information collected on the basis of legitimate interest to deal with and respond to your communication. We may also process this information on the basis of legitimate interest by contacting you with information on upcoming events and other information that may be of interest to you. We may occasionally contact you to check your data is accurate and up to date. You may advise us at any time if you do not wish to be contacted for this purpose.
We may process your information and contact you by email, post or telephone to let you know about urgent safety information or warranty issues relating to any of our products you may own.
Sharing your information:
We may share information with third parties for the purposes of fulfilling and delivering our educational programming and information. Examples of third parties we may share your data with include:
- Contracted IT partners
- Automated email platform suppliers such as Dotmailer
- Data analysis suppliers
- External auditors
- HM Revenue & Customs
- Fraud prevention agencies
- Regulators and other authorities
We take steps to ensure that any third parties who handle your information comply with data protection legislation and protect your information just as we do and all of our third parties only have access to personal information necessary to enable them to perform their functions on our behalf.
Keeping Your Information:
We will keep your information for as long as necessary in relation to the purpose it was originally collected/and processed, although we may keep your data for longer if it is required for legal or regulatory reasons.
We may use automated systems to analyse personal information we have about you or your business in order to place you in groups with similar customers. This enables us to make quick decisions based on what we know about you to send you suitable information on products, services or features that we believe are relevant to you now or in the future.
Accessing Your Information and Keeping it up to Date:
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested).
You have the right to:
- Ask for a copy of the information that we hold about you;
- Correct and update your information;
- Withdraw your consent to process your personal information (where we rely on it);
- Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;
- Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information including Vital Interest.
You may also view the personal information we hold for you by logging in to your online account or request this in a different format by contacting us using the contact details at the bottom of this statement.
Links From This Site to Other Sites:
Our site may contain links to and from the websites of contracted partners and product stockists and dealers. If you follow a link to any of these websites, please note that these websites are required to have their own Privacy Policies and that we cannot be held responsible these policies. Before you submit any personal data to these websites you are advised to ensure that you are happy with the content of these policies.
For all queries regarding data protection please contact us in one of the following ways:
By email to: firstname.lastname@example.org
By post to: Record Power Ltd, Centenary House, 11 Midland Way, Barlborough Links, Chesterfield, S43 4XA
By telephone to: +44 (0)1246 571020
How to Lodge a Complaint:
Record Power Ltd aims at all times to give excellent customer service and has measures in place to protect your data, but in the event you are unhappy with how we have used your personal information, you can contact us using any of the methods shown above.
You also have the right to complain to the Information Commissioner’s Office and details on how to contact them can be found on their website https://ico.org.uk/